Human Resources Officer

About us:

Care & Connects was founded with the primary goal of enhancing the lives of individuals with disabilities, through genuine care and connection. Our core philosophy is prioritising the unique needs and preferences of each participant, through actively listening, building on their strengths, and ensuring that our support is reflective of a person-centered approach.

Care & Connects is an innovative NDIS provider that is dedicated to delivering the best quality support to each of our participants.  To assist with this, we have a dedicated Psychosocial Disability program led by experienced Mental Health professionals, delivering Supported Independent Living (SIL) and Community Participation (CP) support across the Adelaide region. 

What we can offer

• Fulltime on going role
• An appropriate salary, based on qualifications, skills and experience.
• Annual performance-based bonus (up to $10,000/year)
• Annual Festival bonus
• An opportunity to be a part of a vibrant and multicultural team that fosters an inclusive and positive workplace environment.
• Opportunities for career progression that foster growth and develop our team.
• Learning and development opportunities to enhance your skills and knowledge in the sector and the role.
• Flexible with start and finish hours.

 Qualifications & Competency

• Human Resources qualification & Experience - Mandatory
• Return to Work Training Certificate/ Experience – desired 
• Experience managing WHS of an organisation with multiple sites.
• WWC & NDIS Worker Screening
• AU Driver’s Licence
• Police Check
• 100 Points ID

Selection Criteria

• Seeking a dynamic administrative role, preferably within Human Resources, encompassing Recruitment and Compliance functions within a bustling environment.
• Proficient in managing administrative duties, particularly as a Return-to-Work Coordinator, adept at handling both Claims and Non-Claims cases, and overseeing the Return-to-Work process for Care & Connects employees. Skilled in liaising with insurers, claims officers, and specialized in Return-to-Work Coordinators.
• Possess over 2 years of experience in Human Resources and Recruitment within the Disability and Mental Health sector. Experienced in all facets of recruitment and performance management processes.
• Uphold principles of honesty, integrity, and confidentiality, coupled with a robust work ethic.
• Familiarity with SCHADS award within the Homecare and Social & Community sectors.
• Well-versed in NDIS legislation and committed to staying abreast of company developments.
• Available for immediate commencement.

Your tasks may include but not be limited to the following:

• Responsible for the end-to-end recruitment process of Support Workers tailored to meet participant preferences and support requirements.
• This includes Managing all aspects of onboarding: creating job advertisements, conducting phone screenings, ensuring compliance with regulations, conducting interviews, finalizing contracts, determining pay rates, coordinating with the rostering team, coordinating meet & greets/shadow shifts for matched participants, conducting induction processes, and monitoring feedback on new candidates for 6-8 weeks.
• Managing all aspects of offboarding : organise exit interviews, generate staff turnover report for the management team etc.
• Collaborating with client service coordinators and rostering team to ensure optimal support for participants, including recruiting or retraining staff as needed.
• Overseeing compliance activities, including following up with service coordinators to ensure all Support Workers meet required standards and liaising with Quality and WHS for NDIS audit compliance.
• Handling minor complaints from participants, Support Workers, and office staff.
• Collaborating with the Director or Manager to conduct monthly performance reviews for office staff and conducting performance reviews or managing performance issues as necessary with Support Workers.
• Conducting employee appraisals on regular basis
• Ensuring ongoing monitoring of 100% compliance with visas, working restrictions, and VEVO checks and other compliance as per industry / NDIS standard
• Participate in HR projects, contributing to organisation process improvements, implementing best practices, and leading changes within the organisation.

How to Apply?

Please include a cover letter with your application explaining how you meet the above selection criteria. Only shortlisted candidates will be contacted. If you are seeking further information about the position, please email hr@careandconnects.com.au

We strongly encourage applications from people with a disability, Aboriginal and Torres Strait Islander people. We welcome and value your lived experience and knowledge. If you are comfortable doing so, please let us know in your cover letter if this applies to you.