NDIS Support Coordinator (L3)

About us:

Care & Connects was founded with the primary goal of enhancing the lives of individuals with disabilities through genuine care and connection. Our core philosophy is prioritising the unique needs and preferences of each participant through active listening, building on their strengths, and ensuring that our support is reflective of a person-centered approach.

Care & Connects is an innovative NDIS provider dedicated to delivering the best quality support to each of our participants. To assist with this, we have a dedicated Psychosocial Disability program led by experienced Mental Health professionals, delivering Supported Independent Living (SIL) and Community Participation (CP) supports across the Adelaide region.

 What we can offer

• Part-time / Full-time contract available
• We are open to mutual agreement on flexible starting times / work from home/ hybrid options.
• Competitive Remuneration
• Reward and Recognition Program
• Generous professional development opportunities, both internally and externally to support your growth and expertise.
• An opportunity to be a part of a vibrant & multicultural team that fosters an inclusive and positive workplace environment

About you:

We are looking for an experienced Support Coordinator with a strong understanding of the NDIS framework, and its principles. As a Support Coordinator, you will have a crucial role in providing comprehensive support coordination services to our participants.

Desired Qualifications

• Bachelor’s in social work, Psychology, Allied Health, Social Science or other relevant fields and registration with a relevant professional body (AASW/ACWA or similar) is mandatory
• Minimum 2 years of experience in Support Coordination within the NDIS environment is preferred.
• Experience in Psychosocial Recovery Coaching and Level 3 Support Coordination is desired but not mandatory.

• Freshers are encouraged to apply.

Selection Criteria

• Experience with complex case management and ability to develop strategies to address barriers and points of crisis within a multi-disciplinary team.
• Experience implementing plans, monitoring and follow-up to negotiate appropriate support solutions with multiple stakeholders and seeking to achieve well-coordinated plan implementation.
• Understanding and respecting the participant’s privacy and balancing this with information shared with the community and mainstream providers.
• Understand the delineation of roles and responsibilities between the NDIS and Corrective Services, particularly around risk.
• Previous experience in community services, disability services, mental health services, or similar is preferred.

Your tasks may include but not be limited to the following:

• Assist participants in successfully coordinating their support needs and in achieving outcomes of their NDIS plan
• Provide support coordination within the agreed timeline and funds.
• Provide advice to participants and their carers on the evolving environment of the NDIS
• Research and identify providers and other relevant stakeholders and build strong working relationships, prepare reports, monitor expenditures, and complete all associated administrative work
• Develop support plans to address barriers
• Negotiate appropriate support solutions with multiple stakeholders and seek to achieve well-coordinated plan implementation.
• Liaise with NDIA, NDIS Quality and Safeguards Commission, and other key stakeholders as required.
• Ensure all mandatory reporting is undertaken and required assessments completed within timelines and of high quality.
• Ensure that all funding management activities are undertaken and that participants can maximise outcomes outlined in individual plans.
• Assessing the needs and coordinating support for NDIS participants and setting budgets.
• Identifying potential improvements to the existing services and processes.
• Work independently in any challenging environment.
• Maintaining case notes.
• Educate participants on the NDIS plan and funding structure.
• Ensuring adherence to company policies and procedures.
• Research, coordinate and manage a range of varied levels of support across multiple providers, to suit participant's need.
• Actively develop, implement, monitor, and review participant's NDIS plans and report on progress and outcomes

How to Apply?

Please include a cover letter with your application explaining how you meet the above selection criteria.

Only shortlisted candidates will be contacted.

If you are seeking further information about the position, please email hr@careandconnects.com.au

We strongly encourage applications from people with a disability, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, and LGBTQIA+ people. We welcome and value your lived experience and knowledge. If you are comfortable doing so, please let us know in your cover letter if this applies to you.