Service Delivery Team Leader

About us

Care & Connects was founded with the primary goal of enhancing the lives of individuals with disabilities through genuine care and connection. Our core philosophy is to prioritise the unique needs and preferences of each participant through actively listening, building on their strengths, and ensuring that our support reflects a person-centered approach. 

Care & Connects is an innovative NDIS provider dedicated to delivering the highest quality support to our participants. To assist with this, we have a dedicated Psychosocial Disability program led by experienced Mental Health professionals, delivering Supported Independent Living (SIL) and Community Participation (CP) supports across the Adelaide region. 

What we can offer

• Permanent position
• Competitive Remuneration
• The opportunity to be a part of a vibrant & multicultural team that fosters an inclusive and positive workplace environment
• Opportunities for career progression to foster growth and develop our team
• Learning and Development opportunities to enhance your skills and knowledge in the sector and the role.

About you

We are seeking an experienced Service Delivery Team Leader with a strong understanding of the NDIS framework, and its principles. As a Team Leader, you will lead a team of support workers to ensure that our participant receive safe, effective, and goal-focused support while maintain compliance with NDIS Practice Standards.

Your tasks may include but not be limited to the following:

• Overseeing the daily operations of the SIL house & Community residents
• Working with a range of complex participants, including those with severe and persistent mental conditions, and/or multiple diagnoses
• Monitoring and mentoring the support workers to maintain workplace health and safety checks, general operations, and cleanliness of the property.
• Providing exceptional & consistence service to participants/ residents in the SIL house & Community
• Leading the team through routine supervision and conducting ongoing team-briefing/preparation meetings regarding different levels of personal care, transport service, community, and domestic duties.
• Implementing positive behaviour support plans and coaching support workers in implementing the same
• Regular overseeing of restrictive practices and medication administration.
• Proactively identifying and conducting risk assessments, timely response and providing decision-makers with information of the same to avoid risks that will adversely affect safety and well-being of the SIL residents.
• On-going supervision and training of support workers on administrative tasks related to daily reporting procedures, documentation, and incident management.
• Investigating client and/or clinical issues and problem-solve to achieve realistic and practicable solutions.
• Participating in regular team meetings, client briefings and professional development activities as when required by Care and Connects
• Managing reporting folders, ensuring timely updates and accurate reporting to management. 
• Being available for On-call duty on a rotational basis/after hours or as required by Care and Connects

Selection Criteria & Qualifications

• Experience of minimum 1 year as a Team Leader
• Demonstrated proficient written, verbal, and interpersonal communication skills.
• Demonstrated ability to work with minimal supervision, and collaboratively as a member of a multidisciplinary team.
• Ability to effectively prioritise and organise own work.
• Ability to work with any complex need’s participant.
• Certificate IV in Disability or Equivalent
• Medication Administration Accreditation
• NDIS  & WWC Check
• Manual Handling Training
• First Aid and CPR
• Any additional trainings 

How to Apply?

Please include a cover letter with your application explaining how you meet the above selection criteria.

Only shortlisted candidates will be contacted.

If you are seeking further information about the position, please email hr@careandconnects.com.au